Refund Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

This Refund Policy explains how refunds, cancellations, and billing issues are handled for monthly subscription services purchased from Tegri, LLC (“Tegri,” “we,” “us,” “our”) through the website and/or our client portal.

By purchasing a subscription, you agree to this Refund Policy.

1. Monthly Subscriptions and Automatic Renewal

All subscriptions are billed on a monthly recurring basis and renew automatically each month unless canceled before the renewal date.

Your renewal date and subscription status are available in your client portal.

2. Cancellation Policy

You may cancel your subscription at any time through the client portal or by contacting us at [billing@yourdomain.com].

Cancellation timing: To avoid being charged for the next billing cycle, you must cancel before your next renewal date/time shown in the portal.
Access after cancellation: Unless otherwise stated in your service agreement, cancellation typically takes effect at the end of the current billing month, and you will retain access to subscription features through the end of that paid period.

3. Refunds

A. General Rule: No Prorated Refunds

Unless required by law or explicitly stated in writing by Tegri, monthly subscription fees are non-refundable and we do not provide prorated refunds for partial months, unused time, or non-use of the subscription.

B. Exceptions (When a Refund May Be Granted)

We may issue a full or partial refund at our discretion in limited situations, such as:

Duplicate charges (e.g., the same invoice paid twice),
Billing errors attributable to Tegri or our billing system,
Unauthorized transactions, subject to verification and investigation,
Service unavailability caused by Tegri for a significant period (case-by-case).

If you believe you qualify for a refund, contact us promptly (see Section 5).

4. Chargebacks and Payment Disputes

If you have a billing question, please contact us first so we can try to resolve it quickly.

Initiating a chargeback with your bank or card issuer without first contacting us may result in:

suspension of your account and subscription access, and/or
termination of services, where permitted by law and subject to any separate service agreement.

We may provide documentation to the payment processor to respond to a dispute.

5. How to Request a Refund Review

To request a review of a charge, email [billing@yourdomain.com] with:

your name and account email,
invoice number(s) and charge amount(s),
the reason for the request,
any relevant supporting details.

Timeframe: Please contact us within [14] days of the charge date so we can investigate efficiently.

6. Refund Method and Timing

If a refund is approved:

it will be issued to the original payment method used for the purchase, unless otherwise required by law, and
processing time depends on your payment method and financial institution (often several business days).

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will update the “Last Updated” date and post the revised version on the Site.

8. Contact Information

Tegri, LLC
Email: [billing@yourdomain.com]
Phone: [phone number]
Address: [Florida business mailing address]